Q: What are your hours?

We are open by appointment only. Room 1 is available for booking Monday, Tuesday, Thursday, Friday, Saturday and Sunday. Room 2 is available for booking Thursday, Friday, Saturday, Sunday, and Monday. We are closed on Wednesdays. We take our first appointment at 9AM and our last appointment at 5:30PM.

Q: If I find my dress during my appointment, do I get to take it home with me?

No, we will order you a new gown in your size and from there it will take 3-8 months to arrive, average turnaround time is 4-6 months!

Q: Do I have to pay in full? Are all sales final?

Yes love, all sales are final! You can pay in full as well, but you don’t have to. We require a 60% deposit with the remaining balance due when the dress arrives. 

Q: Do you offer in-house alterations?

We do not offer alterations at our boutique, nor are they included in the price of the gown. We have great recommendations in the city. 

Q: Is there parking at Alice in Ivory?

Parking is very limited – we highly recommend using public transportation or Uber/Lyft as we do not want you late for your appointment! Valet Parking is available for $15 at Little Goat Diner located at 820 W Randolph St, Chicago, IL 60607 (7 minute walk, 0.3mi to Alice in Ivory)

Q: What should I bring with me to my appointment?

We suggest wearing nude undergarments and a strapless bra or sticky cups. If you feel more comfortable and are planning on wearing Spanx under your dress then feel free to bring them. We also suggest bringing a pair of heels if you plan on wearing them.

Q: How many guests may I bring?

We request that you limit your guests attending the appointment to a maximum of 4. Due to the size of our rooms, we want to ensure the utmost comfort of all of our brides. No exceptions.

Q: How far in advance should I book my appointment? I'm so excited!

If you are looking for a weekend only we suggest making your appointment as far out as possible. We book out on weekends 2-3 months. The earlier the better!

Q: How far in advance should I order my gown?

It is never too early to purchase a dress! We suggest ordering your gown 10-12 months before your wedding. You want to leave time for alterations and most importantly for peace of mind!